Fans of the popular Falls Festival are furious after tickets to two popular venues sold out within an hour and scalpers immediately started price-gouging.
Celebrating 25 years this year, the annual music and arts festival tickets to Byron Bay and Lorne sold out in a record time of one hour after tickets were released online at 9am Monday.
Fans who missed out were quick to voice their anger online at both the organisers and re-sellers who are marking up the ticket price by more than 800 per cent.
@fallsofficial this is a joke - the resale sites are up and running at ridiculously inflated prices! Totally unfair— Nikki Deighton (@nikki_dk2) August 28, 2017
People who buy #FallsFestival tickets with the intention of putting them on gumtree with a huge price tag are spawns of satan!— Mitch Gardiner (@mitchgardiner_) August 28, 2017
The festival runs from the December 28 till the January 7 with one of the biggest lineups featuring; Flume, The Kooks, Peking Duck, Foster the People and Daryl Braithwaite among the 32 acts.
Opportunists had advertised festival tickets on sites such as Gumtree only hours after the official site sold out.
Tickets range from a single ticket price for $150 to a 3 day pass for $300 yet re-sellers, like Swiss-based Viagogo, are marking up the prices by more than 800 per cent.
The complaints come on the heels of warnings about Viagogo from the State Government.
Matt Kean, Minister for Innovation and Better Regulation said: "This year alone NSW Fair Trading had received 187 consumer complaints, and 237 enquiries, about the Swiss-based ticket exchange platform."
“With most complaints relating to two or more tickets, Fair Trading has estimated around 600 consumers have been ripped off at a cost of almost $130,000."
“Viagogo says it will be more responsive in future; however, consumers should read all conditions carefully, and make credit card payments so they can claim a chargeback if necessary.”
We strongly discourage patrons purchasing from any unauthorized third party sellers at inflated prices
The Australian Competition & Consumer Commission (ACCC) is currently taking legal action against Viagogo.
ACCC Deputy Chair Delia Rickard said: “We allege that Viagogo failed to disclose significant and unavoidable fees upfront in the ticket price, including a 27.6 per cent booking fee for most events and a handling fee”
“Viagogo made false or misleading representations, and engaged in misleading or deceptive conduct, regarding the price of tickets on its online platform by failing to disclose substantial fees.”
In a statement given to The Music, festival organisers have urged punters to not purchase tickets from Viagogo.
"There is no official resale facility for The Falls Festival, with increasing demand we are investigating the viability of introducing one," the statement reads.
"Till then, we strongly discourage patrons purchasing from any unauthorized third party sellers at inflated prices, we can’t guarantee legitimacy of tickets purchased outside the Falls official platform.”
"Supply and demand drives this market, and it’s legal. The law permits them to do so. We wish people wouldn’t resell tickets for profit, but at the moment, there isn’t any legal recourse to prevent this."
Field Day, another popular Australian music festival, has just announced its lineup presenting; DJ Snake, Stormzy and Schoolboy Q amid many others.